{"id":277,"date":"2026-11-10T04:43:48","date_gmt":"2026-11-10T03:43:48","guid":{"rendered":"https:\/\/www.innovandia.com\/what-is-an-ai-agent\/"},"modified":"2026-11-10T05:37:05","modified_gmt":"2026-11-10T04:37:05","slug":"what-is-an-ai-agent","status":"publish","type":"post","link":"https:\/\/www.innovandia.com\/en\/what-is-an-ai-agent\/","title":{"rendered":"What is an AI agent and how to use one in your business"},"content":{"rendered":"<section class=\"wp-block-group inv-fosc inv-cap-pagina is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group inv-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group inv-molla is-layout-flow wp-block-group-is-layout-flow\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n<\/div><p class=\"inv-antetitol wp-block-paragraph\"><a href=\"\/en\/blog\/ai-and-automation\/\">AI and automation<\/a><\/p><h1 class=\"inv-h1 wp-block-heading\">What is an AI agent and how to use one in your business<\/h1><p class=\"inv-actualitzat wp-block-paragraph\">10 November 2026 \u00b7 4 min read<\/p><\/div><\/section><section class=\"wp-block-group inv-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group inv-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group inv-article is-layout-flow wp-block-group-is-layout-flow\"><p class=\"inv-intro wp-block-paragraph\">An AI agent is a program that is given a goal, decides which steps to take and carries them out with the tools it has: reading data, writing an email or updating a record.<\/p><h2 class=\"wp-block-heading\">How it differs from a chatbot<\/h2><p class=\"wp-block-paragraph\">A chatbot answers a question. An agent works in loops: it observes the situation, decides, acts and checks the result. If it isn't done, it starts again.<\/p><figure class=\"wp-block-image size-full inv-fig\"><img loading=\"lazy\" decoding=\"async\" width=\"1800\" height=\"1200\" src=\"https:\/\/www.innovandia.com\/wp-content\/uploads\/2026\/11\/art-agent-en.webp\" alt=\"Diagram of an AI agent's loop: observe, decide, act and check\" class=\"wp-image-111\" srcset=\"https:\/\/www.innovandia.com\/wp-content\/uploads\/2026\/11\/art-agent-en.webp 1800w, https:\/\/www.innovandia.com\/wp-content\/uploads\/2026\/11\/art-agent-en-300x200.webp 300w, https:\/\/www.innovandia.com\/wp-content\/uploads\/2026\/11\/art-agent-en-1024x683.webp 1024w, https:\/\/www.innovandia.com\/wp-content\/uploads\/2026\/11\/art-agent-en-768x512.webp 768w, https:\/\/www.innovandia.com\/wp-content\/uploads\/2026\/11\/art-agent-en-1536x1024.webp 1536w\" sizes=\"auto, (max-width: 1800px) 100vw, 1800px\" \/><figcaption class=\"wp-element-caption\">An agent's loop: observe, decide, act and check.<\/figcaption><\/figure><h2 class=\"wp-block-heading\">Examples in business<\/h2><ul class=\"wp-block-list\"><li>Reading enquiries that come in through the website and drafting a reply with the customer's data.<\/li><li>Reviewing the CRM every morning and telling the sales team who to talk to.<\/li><li>Sorting email and turning messages into tasks.<\/li><\/ul><h2 class=\"wp-block-heading\">Where to start<\/h2><ol class=\"wp-block-list\"><li>Pick a repetitive task whose result is easy to check.<\/li><li>Give the agent only the data and tools it needs.<\/li><li>Review what it does before letting it act alone.<\/li><\/ol><h2 class=\"wp-block-heading\">The limits<\/h2><p class=\"wp-block-paragraph\">An agent makes mistakes like a new starter: it needs clear instructions, clean data and someone to check its work. Machines do the work; people decide.<\/p><p class=\"inv-destacat wp-block-paragraph\"><strong>From theory to tool.<\/strong> Syncloo is the AI sales agent we are building to work on your company's data. <a href=\"\/en\/products\/syncloo\/\">Find out more<\/a>.<\/p><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>An AI agent doesn't just answer: it is given a goal, looks up data and takes action. What it is, how it differs from a chatbot and where to start.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_vg_translation_of":"196","_vg_lang":"en-us","_vg_wpml_state":"{\"lang\":\"en-us\",\"trid\":\"216\",\"src\":\"ca\"}"},"categories":[40],"tags":[],"class_list":["post-277","post","type-post","status-publish","format-standard","hentry","category-ai-and-automation"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/posts\/277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/comments?post=277"}],"version-history":[{"count":1,"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/posts\/277\/revisions"}],"predecessor-version":[{"id":338,"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/posts\/277\/revisions\/338"}],"wp:attachment":[{"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/media?parent=277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/categories?post=277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.innovandia.com\/en\/wp-json\/wp\/v2\/tags?post=277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}